Job description
- To engage customers and members of the public, and build relationships promoting a positive reputation and to assist with sale of the venues rooms to all prospective clients ensuring an increase in room hire income.
- To deliver a consistent level of excellent customer service to all visitors to the building, including members of the public, stakeholders, contractors, partners and colleagues.
- To help clear down furniture and equipment after meetings and functions.
- To ensure that all building maintenance issues are reported to the cleaning and maintenance contractor and communicated to colleagues. To liaise with all maintenance contractors when on site.
- To be responsible for the safety of all building users by ensuring that health and safety checks are regularly undertaken, including weekly fire alarm testing, visual inspection of rooms and furniture, and the reporting and communication of any issues.
- To regularly check all AV equipment to ensure it is in good working order.
- To provide first aid cover and assume Fire Marshall Responsibility in the event of an evacuation.
- To be responsible for the security of the building, including locking/unlocking the venue, monitoring of the CCTV system, liaison with the police and other emergency services.
- To ensure comprehensive information relating to regular bookings and ad hoc events is recorded on the in house system.
- To meet customers for show rounds and be their point of contact throughout the process from planning to delivery of the event.
- To liaise with Approved Caterers & Bar Providers as appropriate to ensure the best experience for customers at the venue.
- To provide cover for the Coffee Shop operation when required.
- Any other reasonable task as required by the Site Manager and Supervisor.
- To use the bookings system to manage customer bookings and requirements, and to ensure that all event details are accurately recorded.
- To use all Microsoft office applications, including Outlook, to communicate with customers and colleagues, and to undertake any tasks as required by the needs of the business.
- To ensure that bookings and event details are accurately filed and communicated to colleagues, including the use of handover paperwork.
- To use the internal IT management systems.
- To provide reception and telephone cover for the venue when necessary.
- To assist with any venue projects as required by the Manager or Supervisor.
- To liaise with, and support all internal and external colleagues, contractors and stakeholders.
- To be familiar with Key Priorities, Core Values and the Venues vision to ensure a successful and smoothly operating business.
- To proactively be involved in venue projects such as energy efficiency, sustainability and social responsibility.
- To contribute with ideas and views on all Venues business within team meetings and in 121s with the Manager and Supervisor.
To ensure that visitors, customers, stakeholders and partners are satisfied with their experience whilst in the Venue.
To ensure that the Venue is presentable, clean, tidy and safe at all times for visitor use.
To ensure all activity and hires are organised efficiently.
That accurate booking and database records are maintained using ICT systems.
To maintain good communication channels with other members of the team and colleagues to ensure the Venue operations run smoothly.
To be able to work on own initiative and prioritise when confronted with a heavy workload.
Hours
36 hour working week across a Tuesday to Saturday. Will involve mainly afternoon and evening hours scheduled on a rota basis. Epsom Based
Work Location: In person
